Returns and refunds

RETURNS AND REFUNDS

Due to the original and individually handmade nature of Naomi Katz artworks, returns, refunds or exchanges are not offered for change of mind, incorrect choice, subjective dissatisfaction, or where an artwork is no longer suitable for the purchaser’s space.

HANDMADE AND MATERIAL CHARACTERISTICS

Each artwork is individually handmade using materials and processes including hand-poured resin, pigment, mirrored acrylic, paint, foil and hand-applied finishes. These artworks are handmade objects and are not represented or sold as having a factory-produced, mechanically uniform or machine-perfect finish.

The nature of these materials and processes means that subtle organic variations are inherent characteristics of each artwork and are not considered faults or damage.

These characteristics may include:

• Minute air bubbles
• Tiny dust specks or particles within or on the resin finish
• Small spots, marks or inclusions
• Subtle ripples or undulations in the resin surface
• Slight variations in resin flow, clarity, level or texture
• Minor variations in hand-applied paint, foil, leaf, edges and finishes
• Fine internal marks, linear scratches or abrasions beneath the final resin surface or within or between the mirrored acrylic backing, painted surface and foil layers, including characteristics arising during the manufacture of the mirrored material
• Optical variations, reflections or refractions created by the interaction of resin, pigment, foil and mirrored surfaces

Minor handmade or manufacturing characteristics that are not readily visible from a normal viewing distance of approximately two metres under normal indoor lighting—and become apparent only on close inspection, under concentrated, direct or raking light, through photography, or from particular reflective angles—are considered part of the handmade character and finish of the artwork rather than defects.

An artwork will not be considered faulty merely because a purchaser expected a perfectly uniform, flawless or machine-manufactured finish, or personally considers an inherent handmade or material characteristic undesirable.

Whether an issue constitutes a fault will be assessed objectively by reference to the artwork’s description, materials, handmade method of production, overall appearance under normal viewing conditions, structural integrity and intended function. Subjective dissatisfaction with an inherent handmade or manufacturing characteristic does not provide grounds for a return, refund, exchange or price reduction.

This does not apply to significant damage or a genuine defect that materially affects the overall appearance, structure or intended function of the artwork. Nothing in this section limits any rights that cannot lawfully be excluded under applicable consumer law.

PHOTOGRAPHS, COLOUR AND REFLECTION

Every reasonable effort is made to represent each artwork accurately. However, colours, reflections, luminosity and surface effects may appear differently depending on lighting, surroundings, viewing angle, photography and individual screen settings.

Reasonable differences between the appearance of an artwork in photographs or video and its appearance under the purchaser’s own lighting conditions are not considered faults and do not provide grounds for a return or refund.

COMMISSIONED ARTWORKS

Commission deposits are non-refundable for change of mind once the commission has been confirmed and work has commenced.

Once a commissioned artwork has been approved and created to the agreed specifications, returns, refunds or exchanges are not accepted for change of mind, subjective dissatisfaction with inherent handmade characteristics, or minor variations resulting from the artistic and handmade process.

DAMAGE IN TRANSIT

All artworks are carefully packed and shipped using tracked and insured services, with fragile-goods handling where available.

If an artwork arrives damaged, please contact naomikatzart@gmail.com promptly after delivery. Please retain the artwork and all original packaging and provide clear photographs of:

• The damaged artwork
• The external packaging
• The internal packaging and protective materials
• The shipping label

This information may be required to make a claim with the shipping carrier or insurer. Please do not discard any packaging until the matter has been resolved.

Please do not return an artwork without contacting Naomi Katz Art first and providing a reasonable opportunity for the reported issue to be assessed.

Where an artwork is faulty, significantly damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees, an appropriate remedy will be provided in accordance with applicable law.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.